Visiting
FAQ’s

Welcome the Syon Park FAQ’s area. Please find below a selection of frequently asked questions that we feel may be useful.

Are dogs allowed in Syon House and gardens?
Only assistance dogs are permitted in the House and gardens.

• Access Information
For more information please click here   Access Information

• Am I able to make a group booking in advance to ensure there are no problems on the date we intend to visit?
Yes, you can – please note that it is essential that a group booking is made in advance using the form provided on the Group Bookings page.

• Do I have to buy tickets online?
No, you can if you wish but tickets are also available to buy at the Visitor Centre.

• I want to use a special offer/membership ticket. Can I buy these online?
Yes you can.  Some have restrictions and you must bring the valid special offer/membership card on the day as proof. See our Promotions page for more details.

• Can I bring a picnic?
Yes you can, but not on the front lawn or in or around the Great Conservatory.  There isn't a wet weather option and all rubbish must be taken off site.

• Is there a cafe on site?
Yes there is, in the Garden Centre - The Garden Kitchen Restaurant

• Can I take photos in the House and gardens?
There are restrictions.  Please see the Photography Policy for more details or contact info@syonpark.co.uk

• Is there parking?
Yes, there is a large free car park that is available for those visiting one of the businesses on the park. Parking is entirely at owners risk.  Syon Park will not accept any responsibility for loss or damage to vehicle or contents.

• Are you open in the winter?
No, we close at the end of October and reopen in mid-March.  However look out for our Enchanted Woodland event in November.  More details on the website.

• What age is child?
A child is 5 to 16 years inclusive.  Under 5s are free. All children under the age of 18 must be accompanied by an adult.

• Are you part of National Trust, English Heritage, or the Art Fund?
No, however we do have partnerships with the Historic Houses Association (HHA) and Royal Horticultural Society (RHS) members.

• What are the benefits for Royal Horticultural Society (RHS) members?
As we are only a partner garden only the main card holder receives the membership benefit, which is free entry into the gardens and a reduced £5 entry for the house.

• What are the benefits for Historic Houses Association (HHA) members?
Free entry into the house and gardens.

• Can I get into the Garden Centre through the gardens?
No, the entrance and exit is through the Visitors Centre.

• Is the House open every day?
No.  Throughout the season the House is only open on Wednesdays, Thursdays, Sundays and Bank Holidays, and the Gardens daily.

• Can I bring a BBQ?
No, only standard picnics. 

• Is the house timed and are there any tours?
There are guides in every room if you have any questions but is mostly self-guided. The exception is a tour every Wednesday at 2.00pm starting in the Great Hall about Pocahontas and her connection with Syon.

If you need any further information then please contact us at info@syonpark.co.uk or call 020 8560 0882
 

 

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